Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related I cannot download/view MP3 files through Safari/web browsers on iDevices. How long will it take to download files from StoreJet Cloud (10K)? What video file formats does the StoreJet Cloud 10K App support? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started